Effective Date: November 1st, 2024
1. Introduction
At Totluck, your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit or use our platform, www.totluck.com. Totluck enables users to share, sell, and purchase family-made educational materials via digital downloads. By using Totluck, you agree to the practices described in this policy.
2. Information We Collect
We collect the following types of information:
- Personal Information: When you create an account, upload content, or purchase digital products, we collect personal information such as your name, email address, and payment details.
- Transaction Information: We collect information about the digital products you buy or sell on Totluck, including payment history (note: no physical products are shipped).
- Usage Data: Information about how you interact with our platform, including IP address, browser type, and actions (e.g., uploads, downloads, purchases), is collected through cookies and other tracking technologies.
- User-Generated Content: We collect and store the content you upload, such as learning materials, reviews, comments on blogs (Totluck Insights), and product ratings.
3. How We Use Your Information
The information we collect is used for the following purposes:
- Facilitate Transactions: We process payments and facilitate digital downloads for both buyers and sellers.
- Provide and Improve Services: Manage your account, display user uploads, and analyze usage to improve the platform.
- Communication: Send notifications about purchases, sales, updates, newsletters, and promotional offers.
- Reviews and Feedback: Display product reviews and ratings to other users.
4. Sharing Your Information
We do not sell your personal information. However, we may share your data with:
- Service Providers: Third-party services like payment processors (e.g., Stripe, PayPal) to securely handle transactions.
- Legal Authorities: As required by law or to protect the rights and safety of Totluck and its users.
5. Data Security
We implement appropriate security measures to protect your personal information and the content you upload. However, no system is 100% secure, and we cannot guarantee complete security of your data.
6. Cookies and Tracking Technologies
We use cookies to personalize your experience and track how you use Totluck. You can control cookie settings through your browser, but certain features of the platform may not function properly if cookies are disabled.
7. Your Rights
You have the right to:
- Access, update, or delete your personal data at any time.
- Request a copy of your transaction and account data.
- Opt out of marketing communications by following the unsubscribe link in any email.
To exercise these rights, please contact us at [email].
8. Blog Comments and User-Generated Content
When you leave comments on Totluck Insights (our blog), we collect your name, email address, and the comment itself. Comments are publicly visible and subject to moderation. By submitting a comment, you agree that Totluck may use it in accordance with this Privacy Policy.
9. Product Reviews and Ratings
When you leave a product review or rating, we collect the review content, your rating, and associated personal details (e.g., name). Reviews and ratings are publicly visible and may be used by Totluck for marketing or service improvements. We reserve the right to moderate or remove inappropriate reviews.
10. Selling and Uploading Content
If you upload and sell digital content on Totluck:
- We collect metadata related to the uploaded files (e.g., file type, title).
- All uploaded content remains your intellectual property unless explicitly transferred to Totluck.
- Totluck reserves the right to moderate or remove content that violates platform policies.
11. Children’s Privacy
Totluck is not intended for children under 13. We do not knowingly collect personal information from children without parental consent. If we become aware of such data being collected, it will be promptly deleted.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage users to review this policy regularly.
13. Contact Us
For questions about this Privacy Policy, or to exercise your rights regarding your personal data, please contact us at [email protected].